Most deliveries are sent via Royal Mail on their standard recorded delivery tariff, so your package(s) will need to be signed for. However larger parcels are sent via a carriage company; Yodel, City Link, TNT, Parcel Force, Hermes, to name a few. It really depends on the weight and the size of the boxes, etc.
The Estimated delivery time is shown on each product page, most items are kept in stock and can generally be delivered next day, however, our product cataloge is forever growing and it would be impossible to stock everthing, so some item (including furniture) will be sent direct from the manufacturer.
We will always let you know if there are any problems.
On rare occasions we've had the need for customers to return an item they've purchased. We try to make this process as simple as possible.
Simply Call: 01260 299451 to get a returns reference number.
The method of returning the goods will vary slightly, this depends on the product type, size, weight and the manufacturer of the product. Sometimes we will simply collect the dammaged/unwanted item and re-deliver the new item.
Please call the above number and provide us with as much information as possible.